FAQ

Welcome to Royale's Frequently Asked Questions (FAQ) Page!

We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.

Shipping & Delivery

How long will it take to receive my order? Once you place an order, our team gets right to work! Here are our estimated delivery times:

  • Handling time: 1-3 business days

  • Transit time: 6-10 business days (Mon-Fri)

  • Estimated delivery time: 7-13 business days (Mon-Fri)

Please note, the order cutoff time is 5 PM EST. For more details, please refer to our Shipping Policy.

Do you offer free shipping? Yes, we offer free shipping on all orders within the United States! For more information, please check our Shipping Policy.

Do you ship internationally? Yes, we currently ship worldwide.

How can I track my order? You can easily track your order through the Track Order page on our website.

Returns & Refunds

 

What is your return policy? We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

What if I receive a defective product? If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

When will I get my refund after returning a product? Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 10 business days, depending on your bank or payment provider. See our Refund Policy for more details.

What is the process for exchanging a product? For detailed information about product exchanges, please refer to our Return Policy.

Orders & Cancellations

 

Can I cancel my order after it’s placed? Yes, we offer a 24-hour cancellation window (unless the order has been processed/fulfilled already). To cancel your order within this timeframe, please contact us.

Can I place a bulk order for my business or organization? Yes, we accept bulk orders! Please contact our customer support team for details.

 

Product Information & Warranties

 

Do you offer any warranties or guarantees on your products? Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

 

About Royale

 

Where is Royale located? Royale is a U.S.-based Fashion, home decor & Accessories store. We Ship World Wide.

Do you have a physical store location I can visit? We have transitioned to an online-only store, which allows us to offer the best prices and a wide selection of products directly to you!


Contact Information:

Store Name: Royale
Address: 20 W 34th St., New York, NY 10001
Email: sales@royalelysian.store
Phone: +13075001215

Customer Service hours: 
Monday to Friday 9:30 am - to 5:00 pm (EST)

We do our best to reply to your e-mail within 1-2 business days.