Shipping policy

Order Cut-Off Time

 

Our order cut-off time is 5:00 PM (PST). Orders placed after this time will be processed on the following business day.

 

Order Processing

We aim to process all orders within 1-3 business days, Monday to Friday.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

 

Transit Time

Expect a transit time of 6-8 business days, Monday to Friday.

 

Shipping Time

Our shipping time is generally 7-11 business days for the United States, Monday to Friday.

There are some factors affecting shipping that are beyond our control, including:

  • Weather conditions

  • Holiday seasons

  • Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

 

Taxes and Duties

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Royale cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

 

Order Cancellation

If you wish to cancel an order after payment, please contact us at info@royalelysian.store, and we will endeavor to assist you. However, we cannot guarantee cancellation due to our warehouse being fully automated and orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.


Contact Information:

Store Name: Royale
Address: 5830 E 2nd St, Ste 7000
Casper, WY 82609
This is not a return address.

Email: info@royalelysian.store

Customer Service hours: Mon-Fri 9:30 am - to 5:00 pm (MST)
We do our best to reply to your e-mail within 1-2 business days.